Insurance Inspectors are the latest casualty of the much-anticipated tech takeover. According to this WSJ, report drones are becoming the norm as 40% of car insurers no longer use employees to physically inspect damage in some cases.
When Melinda Roberts found shingles in her front yard after a storm, her insurer didn’t dispatch a claims adjuster to investigate. It sent a drone.
The unmanned aircraft hovered above Ms. Roberts’ three-bedroom Birmingham, Ala., home and snapped photos of her roof. About a week later a check from Liberty Mutual Insurance arrived to cover repairs.
“It took a lot less time than I was expecting,” Ms. Roberts said.
Drones, photo-taking apps and artificial intelligence are accelerating what has long been a clunky, time-consuming experience: the auto or home-insurance claim.
Traditionally, an insurance claim associated with minor home damage or fender-bender auto accidents started with a phone call from a customer and ended days or weeks later with a mailed check. In between the insurer often would send an inspector to investigate the situation in person.
But about four in 10 car insurers no longer use employees to physically inspect damage in some cases, according to a LexisNexis Risk Solutions survey of insurance executives. Claims that rely on greater automation can be handled in two to three days compared with 10 to 15 days for a more traditional approach that involves an in-person visit, according to the survey.